Head of Repairs & Maintenance needed in Manchester Paying £450 per day ref 000A E1D6 / 1
Full time hours on a temporary basis
Key Responsibilities
- Resident Experience & Complaints Management
- Take overall accountability for the effective management of repairs‑related complaints and resident feedback.
- Ensure timely, thorough responses and embed a learning culture that drives service improvements.
- Develop processes that strengthen resident satisfaction and enhance service transparency.
Leadership & Team Management
- Provide dynamic leadership to a multi‑disciplinary team, including construction professionals, surveyors, operational staff and support services.
- Inspire a culture of accountability, high performance, and collaborative working.
- Lead teams to achieve strategic objectives and deliver a customer‑focused, high‑quality repairs service.
Repairs & Maintenance Service Delivery
- Oversee the delivery of a best‑in‑class responsive repairs service, ensuring efficiency, quality and customer satisfaction.
- Lead the strategy and operational delivery of:
- Responsive repairs
- Major works and planned maintenance
- Voids and allocations
- Disrepair management
- Ensure compliance with all relevant regulations, safety standards and contractual obligations.
Service Improvement & Performance
- Drive continuous improvement initiatives across the repairs and maintenance functions.
- Use performance data, resident insight and operational intelligence to improve service delivery.
- Ensure all performance targets, KPIs and service standards are consistently met or exceeded.
Stakeholder Engagement & Collaboration
- Work closely with internal and external partners to ensure effective coordination of repairs and maintenance activities.
- Build strong relationships with contractors, suppliers and key stakeholders to ensure value for money and consistent quality.
- Act as a senior advisor on repairs and maintenance matters to leadership teams.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
