Customer Service Assistant

Customer Service Assistant needed in Wisbech, £13.26ph PAYE – Reference: RQ1714287

 The hours are Monday – Thursday 8.45am – 5pm and Friday 8.45am – 4.30pm.

• Deliver a professional, customer-focused reception service, managing a wide range of duties and ensuring enquiries are resolved in line with the council’s Customer Service Standards.
• To possess an understanding of the purpose and objectives of the Customer Services team, evidencing the ability to contribute to this goal and act as one team with contact centre colleagues.
• Identify specialist enquiries and promptly redirect them in line with operational procedures and business rules, ensuring a satisfactory outcome for the customer, including those who may be vulnerable.
• Maintain responsibility for a dedicated administrative workload to stated standards and timescale, in support of the end-to-end delivery of services delivered by Customer Services.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.