Customer Service Advisor

Customer Service Advisor needed in Liverpool Paying  £14.93 per hr ref OR20005

Full time hours on a temporary basis

Key Responsibilities

• Act as the first point of contact for all customer enquiries related to Occupational Therapy and Minor Adaptations.
• Manage individual enquiries, complaints, and customer requests, ensuring timely and accurate resolution.
• Provide administrative support to the team, helping achieve service targets and deliver best value.
• Maintain confidentiality in line with data protection and information governance requirements.
• Assist in delivering a customer-focused service and attend meetings as required.
• Escalate issues to senior managers when necessary and support wider team objectives.
• Work collaboratively with professionals, community resources, and other stakeholders to ensure services meet client needs.
• Promote a positive image of the service and work as part of an integrated team.
• Uphold equal opportunities and non-discriminatory practices in all aspects of work.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared