Complaints Support Officer

Complaints Support Officer needed in Northallerton  

This is a temporary contract initially paying £14.13ph PAYE

The reference number is:                   RQ1722784

The successful candidate will assist the team who are responsible for ensuring an effective, open and robust corporate complaints handling process, developing and implementing policies and procedures as appropriate.  The Team oversees complaints as a whole across the Authority with a lead on Ombudsmen liaison. 

There is also close liaison with the other complaints teams and representatives across the Council, as well as senior management, elected members, MPs and other authorities and agencies. The Team is responsible for developing a positive, open and honest complaints culture across the Council and provides support, guidance and training to staff. Complaints and other representations are assessed to ascertain appropriate action and are recorded on the Council’s case handling system, which the Team also oversees.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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