Complaints Investigator

Complaints Investigator needed in North London Paying  £19.56 per hr ref 00262

Full time hours on a temporary basis

Key Responsibilities

• Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client.
• Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a
• Personally undertake corporate and statutory complaint investigations on behalf of the Chief Executive, covering all service areas and departments.
• Mentor and support other staff assigned to progress complaint investigations, ensuring quality and adherence to policy.
• Produce clear, high‑quality management reports for departmental management teams and the Corporate Management Team.
• Contribute to the development of best practice in complaint resolution, customer service, and learning from feedback.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared