Customer Care Officer needed in Carmarthen Paying £12.84 per hr ref 1521680
Full time hours on a temporary basis
Key Responsibilities:
- Customer Advocacy: Take ownership of all customer contacts, ensuring each is resolved to the customer’s satisfaction.
- Caseload Management: Handle a caseload of public, member, and senior management contacts for relevant officers.
- Advice and Assistance: Provide prompt and accurate advice, information, and assistance on a wide range of enquiries, including complaints, councillor enquiries, and service applications.
- Decision Making: Determine eligibility for specific services within established guidelines, using a broad knowledge of relevant legislation and a high degree of initiative.
- Collaboration: Work with colleagues in other service areas to ensure high levels of first-time call resolution and customer satisfaction.
- Administrative Support: Undertake administrative tasks as required to support the department.
- IT Systems Utilization: Use a wide range of Council IT systems and databases to process enquiries and ensure accurate record-keeping.
- Data Confidentiality: Maintain confidentiality of data in compliance with the Data Protection Act.
- Web Content Management: Update and manage web content for the department’s services.
- Compliance: Ensure adherence to all financial and administrative procedures.
- Administrative Support: Provide administrative support for the department.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
