Technical Officer – Desktop & Mobile Contract Full Time

Technical Officer – Desktop & Mobile Based in Bristol and the salary is £16.25 ph PAYE  

This is a full time temporary role. 

Employer Reference: 446017

This role will involve:

• With the Head of IT and IT managers, participate in the formulation of detailed team objectives, policies and plans;
• With the Head of IT and IT managers, ensure the effective and efficient implementation of policies and the achievement of the client’s objectives, including financial objectives relating to the Service;
• Install, configure, test and support a range of ICT technologies including operating systems, software, hardware and applications (both 3rd party and those developed in-house), and train end-users to use these technologies effectively;
• Provide technical support to all levels of users, without reference to 3rd line support teams where possible, including the investigation over the internet into probable solutions, to ensure resolution of incidents, queries and requests effectively and speedily;
• Take ownership of customer’s software and hardware issues and diagnose underlying causes, applying knowledge to implement known or develop new solutions, to assist users to recover and continue operation

Ideally candidates will have:

• A Level standard with a qualification in ICT or equivalent experience.
• ITIL Foundation
• One relevant Microsoft Certified Professional (MCP) qualification
• Working towards Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Desktop Support Technician (MCDST)
• Experience of working with Call management systems, Active Directory, Microsoft Exchange, Citrix, VDI, Xen Desktop, Mobile technologies and devices.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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