Specialist Advisor Full Time Temporary

Specialist Advisor needed in Eastbourne £12.44 ph PAYE – Reference:446758

This role will involve:

• Handle and respond to incoming complaint demands, negotiating suitable resolutions at the earliest point of contact.
• Provide high standards of specialist advice and support, co-ordinating technical investigations and liaising with colleagues to resolve complex cases and enquiries as they arise.
• Be accountable for complex or contentious complaints and enquiries, liaising with customers, contractors, MP Offices and external agencies and partners as required.
• Accurately capture and record performance information and other data relating to complaints, MP Enquiries and FoI requests producing reports and using performance measures to support service and performance improvement.
• Work collaboratively to provide a seamless service to customers, specifying and managing projects, budgets and contracts that deliver customer and corporate objectives.
• Prepare and present reports to the Strategic Leadership Team, Eastbourne Homes Ltd. Board, Cabinet, Committees and other internal and external meetings, as required.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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