Public Sector & Services
Social Fund Assessment Officer Contract Full Time
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Social Fund Assessment Officer based in London and the rate is £15.45 per hr
This is a full time temporary role
Employer Reference:5872
This role will involve:
- Maintains a detailed knowledge of the Discretionary Social Fund / Self Isolation Payment scheme including qualification criteria and methods of discharge of duty under the scheme
- Liaises with all care grant applicants, where possible by telephone, to discuss personal circumstances and establish suitability for payment.
- Takes full responsibility for decisions in relation to the payment of awards, but with reference to limited fund constraints, and within broad guidance and policy
- Makes decisions in relation to applications within 24 hours of application, and through application of strict qualification criteria
- Communicates decisions to all applicants, always in writing and often by telephone
- Responsible for the daily administration of payment of awards
- Takes primary responsibility for answering customer services enquiries regarding applications
- Manages and prioritises application caseload with minimal supervision, recording an identifiable audit trail for each request, and maintaining accurate statistical information to help inform individual, team and departmental performance
Ideally candidates will have a Basic DBS Check
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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