Service Support Officer needed in East London paying £15.74 per hr PAYE Ref: 417999
This is working full time hours on a temporary basis
Responsibilities:
To provide comprehensive and professional administrative support, ensuring that systems meet procedural requirements and that all work undertaken is produced to a consistently high standard
To be accountable to managers for the maintenance of confidentiality, understanding that the work undertaken is of a sensitive and personal nature and must not be discussed or disclosed to any other person
To provide telephone cover between 9am to 5pm ensuring that all contacts with the public and other officers is courteous and meets customer care standards. In consultation with your manager proactively participate in cover arrangements for example, annual leave, vacancies, sickness etc where the needs of the service require staff to be deployed temporarily.
To ensure that all correspondence received is date stamped and circulated to staff within agreed timescales and that correspondence sent out is accurate and drafted to a high standard
To act as first contact point for enquiries (some which may be complex and/or contentious) from other staff, members of the public, representatives of outside organisations, agencies etc. giving relevant information and dealing with queries where possible and where not possible, to direct people to the person they need to speak to
To arrange, co-ordinate, and minute meetings as requested by managers, distributing the resulting papers to all relevant parties
To use IT hardware and software as requested and to attend training where new technology is introduced. To contribute to the co-ordination and production of management information as requested, producing good quality and accessible reports in a variety of formats and for a wide range of audiences
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared
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