Public Sector & Services
Service Performance Analyst Full Time Temporary
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Service Performance Analyst needed in Cardiff paying £10.39 per hr- Reference: RQ615173
This is a full time role on a temporary basis
This role will involve:
- Create and distribute schedules against contact forecasts to ensure optimum resources in respect of shift patterns ensuring compliance with the working time directive legislation for breaks and lunches.
- To collate and distribute extensive statistical reports on the Contact Centres Key Performance Indicators, and to distribute reports both recurrent (daily, weekly, monthly) and one-off basis.
- To accurately collate and archive Management Information Systems data (contactflow information, service level targets).
- Assist the Business Support Officer in acting as Contact Centre Services key liaison for both ICT and external routing suppliers.
- Develop and practice all contact channels in line with changing and developing Service Level Agreements and staffing resources.
- Distribution of reports to identified key stakeholders.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared