Service Desk Officer Full Time Temporary

Service Desk Officer needed in Bristol paying £11.96 per hr PAYE ref: 503330

This role is full time on a temporary basis.

Responsibilities:

• The Service Desk Support Officer will be the first point of contact for the customer for all ICT enquiries.
• They will provide a 1st line support service, working with customers to resolve their problems; this could be via telephone, email or connecting to the customer’s computer remotely, and gathering as much relevant information as possible of the nature of the problem.
• They will escalate issues they cannot deal with or outstanding open calls to Supervisor or other teams including desktop teams, apps team and data centre team.
• Supporting just under 3000 users in between 7:30am and 5:30pm, Monday to Friday on a rota basis. There will be opportunity to work from home once the service desk agent is up to speed
• They will be familiar with AD, user creations, group policy, SCCM and android mobile setup.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared