Service desk IT Support officer
Service desk IT Support officer needed in Wakefield £11.88ph paye or £14.95ph umbrella ref 398641
This is working full time hours on a temporary basis.This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the setup of new systems and upgrading existing systems, trouble shooting and escalating IT faults. The IT Support Officer will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation. The post holder will be expected to be professional, have technical competence and good communication skills. They will provide a first point of contact, process requests for support and help with the coordination of the response through to resolution. The post holder will have responsibility for managing their own tasks but will always be under the direct supervision of a qualified/experienced colleague.