Service Desk Analyst Full Time Temporary

Service Desk Analyst needed in Portsmouth paying £16.10 per hr – Reference: 5206191

This is a full time role on a temporary basis

 This role will involve:

• Manage a team queue as well as your own call queue using vFire helpdesk software.
• Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
• Resolve calls at first point of contact.
• Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
• Administer parts of the technical environment, including user account administration.
• Install and support a variety of software packages and hardware devices.
• Be required to cross-skill with 2nd line support colleagues.
• Create technical documentation and user guides.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared