Service Desk Analyst Contract Full Time

Service Desk Analyst based in East London and the rate is £15.32ph PAYE

This is a part time temporary contract role.

Employer Reference:                  RQ569686

• To provide a customer focused incident resolution service and complete service requests within Service Level Agreements (SLA)
• To work in accordance with process and procedures to ensure a high level of service and accuracy is provided.
• To log all incidents and service requests within the IT Service Helpdesk System. Where possible provide a resolution at point of call or gather sufficient information for troubleshooting.
• To monitor the Helpdesk mailbox to ensure that emails are responded to and progressed within SLA.
• To provide an incident resolution service within agreed SLA and where necessary escalate to the appropriate teams.
• To complete standard IT service requests such as; account management, internet services, setup and supply IT equipment, moves, loans within agreed SLA.
• As necessary follow up on Remote Monitoring alerts to identify cause of failure and progress as necessary.
• To ensure that the IT assets records are maintained and as necessary complete audits.
• As required to provide onsite support to external customers.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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