Senior Revenues Officer Full Time Temporary

Senior Revenues Officer needed in Rugby £21.62 per hr PAYE – Reference:0005 4D36 / 1

 This role will involve:

• To play a major role within the Revenues Team responsible for the billing collection and recovery of Council Tax, Business Rates and of approximately £380 million per annum
• To provide and maintain high standards of customer care whilst performing the role
• To make decisions and implement them in respect of a customer’s liability, entitlement to exemptions, discounts and all other available reliefs in respect of Council Tax and Business Rates in accordance with relevant legislation, case law and policy
• To assess a customer’s ability to pay their bill, through face-to-face and/or telephone interviews and correspondence. This will involve obtaining and analysing personal financial data taking into account their payment history and making payment arrangements to achieve the best possible outcome both internally and for the customer.
• To communicate with and advise people who may have limited knowledge or understanding of revenues issues some of whom may be confrontational, dissatisfied, angry or upset. To manage such situations in a firm, but tactful and respectful manner.
• To make decisions about and implement the appropriate form of recovery action in respect of customers who do not pay in accordance with relevant legislation and operational procedures.

Ideally candidates will have a standard DBS check

This is a full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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