Senior Customer Service Advisor / Training Support Officer Full Time Temporary

Senior Customer Service Advisor / Training Support Officer needed in Cambridge £15.00ph PAYE – Reference: 5180976

To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the client through telephone, electronic and face-to-face channels.  Assist the team leader in guiding, coaching, mentoring and training team members.  To handle more specialist enquiries as designated. This role will involve:

• Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
• Record accurate and timely statistical information

Ideally candidates will have:

• Willing to work towards NVQ 2 in Contact Centre, Call Handling or Customer Care or equivalent

• In-depth specialist knowledge in Council Tax, Housing Benefit and Council Tax Reduction
• Council Tax experience and a working knowledge or Northgate SX3 computer system.

This is a full time role on a temporary contract basis 

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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