Senior Complaints Officer Full Time Temporary

Senior Complaints Officer needed in Hackney £17.21 per hr PAYE – Reference:478198

This role will involve:

• To manage the work of the internal administrative service ensuring that it meets the needs of key stakeholders enabling the smooth running of the Division.
• To establish key project milestones and report regularly against them.
• To develop an effective performance reporting framework including the use of key performance indicators to measure key outcomes for the team
• Prepare weekly and monthly quality complaints performance reports for the housing department
• To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint
• To update the records (where applicable) in complaints system, within given timescales

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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