Resident Access Assistant Full Time Temporary

Resident Access Assistant needed West London paying £11.38 per hr PAYE Ref: 4086

This is working full time hours on a temporary basis

Responsibilities:

• To be the first point of customer contact and provide advice and assistance processing basic enquiries from a wide range of services. To quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience and continually promoting digital channels and assisting self-service.
• Process payments from customers for the services offered following the appropriate process, following the GDPR and Data Protection guidance and polices.
• Ensure all customers are responded to promptly within performance standards and in a friendly and professional manner with the highest level of Customer Care. Excellent customer service to be provided at all times along with a demonstrable commitment to a ‘can do’ and problem-solving attitude
• Put customer needs first at every opportunity, treating customers in a fair and consistent way and responding effectively to the needs of both internal and external customers. Interact with customers in a manner that exceeds their expectations and delivers real customer value to achieve an enhanced customer experience
• Good IT skills and experience to use, maintain and update databases to ensure information remains accurate and relevant in accordance with the GDPR and Data Protection Act, ensuring data is stored accurately to enable the production of statistical and management reports as required
• Listening to customer feedback and providing options so that informed choices can be made, balancing customer expectations with policies and any resource limitations. Where appropriate and agreed to signpost, direct and/or connect residents and enquiries to other individuals/departments where more complex and specific advice is required to ensure effective service delivery
• Ensure confidentiality of information in respect of records maintained and tasks undertaken in line with agreed policy and relevant legislation. This includes maintaining strict confidentiality in relation to personal information, which may become known to you during your work

 If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared