Repairs Service Administrator Contract Full Time

Repairs Service Administrator Based in Redditch and the salary is £11.50 ph PAYE  

This is a full time temporary role. 

Employer Reference: 446417

This role will involve:

• Take calls from customers and use my expertise to understand the customer’s request or problem and interpret this into a job to be fixed.
• Call on others to provide expert advice when required.
• Record repair request details on reactive repairs computer system.
• Arrange an appropriate appointment time at the request of the person making the call.
• Liaise with the tradespersons by text or phone when issuing work.
• Place work orders with approved contractors and process invoices.
• Carry out quality check ‘call backs’ once repairs are complete.
• Carry out all administrative tasks associated with the Repairs and Housing Capital service including filing, maintain all manual and computer records, distribution of mail, raising orders for contractors.
• Provide an administrative service for the Void service.
• Raise service charge repairs and process these.
• Assist the Customer Liaison and Support Team Leader to produce statistics for the service against our measures as requested.
• Assist the Customer Liaison and Support Team Leader in all aspects of the department’s responsibilities.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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