Based in Walthamstow paying £17.75ph PAYE
This is a full time temporary role.
Employer Reference: 419209
Our client is looking for a Quality Assurance Officer. To drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service.
The successful candidate will assist to develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, Members enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Solutions service.
They will monitor that the service actions are in the same path with targets and advice on improvement actions. To deal with specialist support/advice for a defined service area, supporting the statutory reviews function, to ensure that relevant legislation, regulations and policies are complied with.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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Senior Temporary Accommodation & Private Lettings Officer needed in Grays, Essex paying £21.27 per hr PAYE Ref: 421008 This role is...Apply For This Job