IT & Internet
Quality And Performance Data Analyst Full Time Temporary
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Quality And Performance Data Analyst needed in Oxford paying £12.69per hr PAYE Ref:5186250
This role is working full time hours on a temporary basis
Responsibilities:
- To acquire data from primary or secondary data sources and maintain databases/data systems.
- To identify, analyse, and interpret trends or patterns in complex data sets.
- To design reports for the Adult and Children’s Social Services Team that provide information, data, statistics, intelligence, insight and analysis on activity and performance.
- To produce reports based around contact statistics, performance, agent performance, multimedia stats and other scorecards.
- To support the Adult and Children’s Social Services Team management team, providing insight to assist with core decisions around, cost, efficiency and business casing.
- Provide analytical insight from the Service Improvement Log especially on avoidable contact and first contact resolution.
- To provide relevant information to the management of individual and team productivity to ensure targets and KPIs are met by creating and populating scorecards.
- To develop and implement databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality.
- To provide trend analysis around customer demand profit and other key performance indicators.
- To meet with key stakeholders as required to discuss completed reports, share findings, and identify and document action plans.
Ideally candidates will have:
- Achieved a level 4 NVQ or equivalent
- Numerate and analytical, with ability to develop a mixture of simple and sophisticated forecasting and headcount models.
- Ability to analyse operations and identify areas for improvement.
- A strong working knowledge of Microsoft Office is essential, in particular Excel and PowerBI, to an advanced level.
- A formal qualification in customer services management or analytical reporting methodologies.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared