Programme Support Officer Contract Full Time

Programme Support Officer  Based in Southampton and the salary is £11.59ph PAYE  

This is a full time temporary role. 

Employer Reference:5183399

This role will involve:

• Enhance the client’s reputation by promoting a positive image of the organisation to customers, staff, Members, partners and the public.
• To assist in providing effective performance information for housing maintenance from customers reporting of issues to satisfactory completion of work whilst ensuring adherence to set procedures, policies, health and safety requirements, business plans and budgets.
• Utilise available information to effectively match trade resources to workload demand whilst ensuring allocated resources are deployed effectively and in line with regulations, rules, standards and approved budgets.
• Ensure appropriate recording, access and usage of information and documentation is maintained to meet legal obligations and business / operational efficiency.
• Maintain successful joint working arrangements and partnerships with other internal and external service providers and ensure that productivity levels are maintained across all areas of responsibility, that works are resourced and carried out with regard to any relevant legislation, within budgets and profitability targets.

Ideally candidates will have:

• NVQ 2 or a minimum of 2 years relevant experience of working in a call centre or of planning and deploying resources in a maintenance environment to meet deadlines / standards.
• Have a practical understanding of the construction / property maintenance industry, general repairs and void property management, asbestos, scaffolding and damp reduction.
• To be computer literate in use of SCC office systems and to understand back office systems and processes with a thorough understanding of IT and how effective IT systems can support the efficiency of organisations

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk