Parking Representations Officer Full Time Temporary

Parking Representations Officer needed in based in Southwark and the salary is £17.40 ph  PAYE  

This is a full time temporary role. 

Employer Reference: 5189165

 This role will involve:

• To strive to achieve an excellent dispute resolution service and customer services.
• To develop a sense of pride and passion and a ‘can do’ attitude, to reduce the number of complex investigations being completed and focussing staff on providing services ‘right first time’.
• To investigate and draft responses to complex complaints & appeals made against Penalty Charge Notices (PCN) at all stages of the Statutory process including representations and debt recovery (County Court action).
• To interview complainant and carry out home or site visits where necessary.
• To provide excellent customer services over the phone and emails while dealing with PCN, parking or permit enquiries.
• Ensure all permit applications, including bay suspensions and vehicle dispensations are processed within the deadline.
• To learn lessons from complaints/appeals and in conjunction with the parking services management team, implement changes that result in improved service delivery across the parking service and to work with senior managers to ensure that these changes are implemented.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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