Member & Residents Services Officer Contract Full Time

Member & Residents Services Officer needed in based in Croydon and the salary is £21.65 ph  PAYE  

This is a full time temporary role. 

Employer Reference:5928

This role will involve:

• Advising members, MPs and tenants with progress on responses, particularly where there are urgent issues.
• Investigating and preparing responses to all MP and Councillor enquiries
• Researching and writing responses on routine cases relating to stage 1 & 2 and Ombudsman complaints, Insurance and disrepair claims as requested by the Responsive Repairs Manager or Member and Residents Services Manager. Dealing with all routine responses to letters, queries and complaints received by the Responsive Repairs Section.
• Ensuring that all responses are addressed professionally and comprehensively, carrying out necessary inquiries into each aspect of the complaints.
• Participating in the on-going development, implementation and monitoring of the service plans.
• Assisting on service development relating to extraordinary repair cases and disability and adaptation issues.

Ideally candidates will have:

• A general knowledge of a social housing responsive repairs service and the role of elected members, members of parliament and the ombudsman.
• Knowledge of public sector complaints procedures
• Able to display basic keyboard skills and to use word to prepare detailed responses to enquiries, and the ability to use and record basic information on spread sheets using excel and to access the client’s and repair partner’s property and repair ordering and data recording systems.
• Able to obtain and understand information and to communicate it concisely and simply to customers, colleagues, managers and members.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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