Lettings Assistant Full Time Temporary

Lettings Assistant needed in Andover £11.90 per hr ref:5193709

This role will involve:

• Carry out essential administrative tasks in line with the delivery of the lettings process for relets and new build properties, regionally and across the group. This includes responsibility for timely, accurate data inputting on the housing management database. Tasks undertaken on the database include setting up tenancies, inputting household details, ensuring the correct tenancy agreement is produced and ensuring the accuracy of the rents charged (including obtaining up to date market rents) and all relevant service charges. The impact of inaccurate or delayed information available on our Housing database will have a direct effect on process, performance management reporting, statistical data and the customer portal.
• To be the first point of contact, to include taking terminations of tenancies, and process the termination on the housing database system. Effectively and compassionately communicating with bereaved relatives and customers’ in sensitive situations and dealing with vulnerable customers. Liaising with outgoing tenants or relatives to advise of the termination process and make an appointment for the Void Surveyor to meet them at the property prior to the termination date. Failure to do this could incur substantial recharges for the outgoing tenant.
• Responsible for the advertising of available stock through the Local authority choice-based lettings systems and ensure shortlists and nominations are obtained.
• Contribute toward the delivery of the team and groups sustained lettings performance. This includes achieving delivery of Key Performance Indicators, upper quartile customer satisfaction results.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.