Administration / PAs / Secretarial

Isp Service Operations Full Time Temporary

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Isp Service Operations needed in Bradford £19.62ph PAYE – Reference: 5187330

This role will involve:

  • Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values.
  • Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement.
  • Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.
  • Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures.
  • Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.
  • Where required, supervise specialist external technical consultancy.

Ideally candidates will have;

  • Knowledge of the ITIL framework and the ability to work within it.
  • Able to successfully deliver end user and IT infrastructure support.
  • Able to use IT service management tools to accurately capture data relating to ITIL processes.
  • At least 1 years’ experience working in an ICT service operations environment AND a related BTEC National Level qualification or equivalent.

 

This is a Full time role on a temporary contract basis.

 

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

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