Investigation and Information Officer HAF-004408 Full Time Temporary

Investigation and Information Officer needed in Hammersmith £17.51 per hr PAYE – Reference: HAF-004408

 This role will involve:

• The team is responsible for the effective development and implementation of the policies and procedures relevant to how the client manages corporate complaints, councillor and member of parliament enquiries, freedom of information act requests, disclosure requests, subject access requests and ombudsman enquiries.
• Officers will ensure that appropriate systems are in place so that all enquiries are processed, resolved and responded to in a timely, fair and transparent manner, working independently but supporting the professionals providing the service.
• To investigate and respond to enquiries, having regard to the different service requirements of the client, assessing the validity and issuing all decisions – ensuring that these are managed appropriately in accordance with policy and relevant legislation.
• To ensure that all responses meet the necessary and expected quality standards and are managed in accordance with the Constitution.

This is a full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.