Information Support Officer Full Time Temporary

Information Support Officer needed in London £14.90ph ref:447511

This role will involve:

• To be responsible investigating and responding to enquiries received in relation to all aspects of parking and highways services, including specialist correspondence such as Elected Members Enquiries, Complaints, and Freedom of Information requests
• To collate information from various sources, including liaising with technical staff services and cross service officers to prepare comprehensive, prompt responses to enquiries
• To liaise with officers in the corporate feedback team, assisting with complaint resolution and when required liaise with complaints to ensure a comprehensive understanding of concerns and achieve quick resolutions
• To act as a web publisher, updating information on the client’s website as required
• To be proficient in various IT systems to source data to assist in complaint resolution or to furnish information in response to FOI requests
• To provide general support to the service management team and when required organise meetings with external participants and taking minutes of key meetings

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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