Income Recovery Officer Full Time Temporary

Income Recovery Officer needed in Sandwell £12.95ph PAYE – Reference:356653

This role will involve:

• To contribute to the provision of a high quality, customer focussed Income and Money Advice Service with a focus on prevention and tenancy sustainment whilst maximising the client’s rental income stream. To build effective professional relationships with customers and stakeholders, maintaining professionalism at all times.
• To undertake all aspects of income and debt recovery casework in accordance with relevant procedures, ensuring that action is prompt and appropriate utilising all avenues of recovery including but not limited to letter, telephone, SMS messaging, e-mail and home visits.
• To prepare cases for submission to Court and represent SMBC in the County Court on possession and eviction cases as required. To be fully conversant with County Court procedures including liaison with Court officials, Bailiffs and Legal Services as required.
• To evaluate the financial position of customers who have an outstanding debt and are finding it difficult to make payments, to provide customers with practical support and advice to clear their debt, manage and budget their income to sustain their tenancy, referring customers to internal and external support/advice agencies where appropriate.
• To provide initial advice on housing benefit/universal credit and other welfare benefits liaising with and making referrals to the relevant agencies, ensuring that regular updates are obtained to secure an effective outcome
• To contribute to and implement practical measures to mitigate the impact of Welfare Reform, ensuring always that the relevant legislation is utilised to secure an outstanding debt, i.e. applying for Third Party Deductions, Managed Payments and Discretionary Housing Payments.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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