Income Recovery Assistant Full Time Temporary

Income Recovery Assistant needed in Sandwell £10.83 per hr ref:358259

This role will involve:

• To provide the highest level of customer care with a focus on maximising the rental income stream.
• To build and maintain effective professional relationships with stakeholders and customers, dealing with them at all times in an approachable, fair, clear and consistent manner.
• To identify and effectively monitor all former tenant accounts including taking payments and to take appropriate action in accordance with established procedures. As and when required, resolve low level/static current tenant debt.
• To liaise and negotiate with customers by any appropriate means including face to face to clear outstanding debts, make repayment arrangements based on affordability and recommend cases for write-off in line with the write-off policy.
• To make referrals to internal and external support/advice agencies.
• To liaise with debt collection agencies on tracing, referrals and repayments, ensuring that payments received are posted to customers’ accounts in a timely manner, acting as the first point of contact for queries.
• To utilise all legal avenues available in recovering an outstanding debt, i.e. attachment of earnings, third party deductions, alternative payment arrangements, charging orders.
• To manage the Universal Credit landlord portal and manual SRS requests in verifying a customer’s housing circumstances, requesting alternative payment arrangements and third-party deductions.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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