Public Sector & Services
Income and Dispute Resolution Officer Full Time Temporary
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Income and Dispute Resolution Officer needed in London £18.48ph ref 435976
This role will involve:
To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.
To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, final day-to-day and major works charges; invoices; income accounts; and rent and reserve fund demands to shared owners.
To use legal action when necessary to resolve complex and contentious customer cases. Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action.
To liaise with appropriate colleagues and service providers internally as well as external stakeholders, contractors, and organisations including, courts and tribunals, to achieve successful outcomes to disputed and/or contentious matters.
To provide high quality housing management services to the Council’s customers ensuring that any service charge and shared ownership arrears are chased up and income is maximised within specified timeframes.
To represent the client at County Courts and Tribunals, as and when required, in the course of debt recovery proceedings and any other disputes that may arise.
If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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