ICT Support Analyst Contract Full Time

ICT Support Analyst based in Hackney and the rate is £15.32 per hr PAYE

This is a full time temporary contract role.

Employer Reference:                RQ569686

 This role will involve:

• To log all incidents and service requests within the IT Service Helpdesk System. Where possible provide a resolution at point of call or gather sufficient information for troubleshooting.
• To monitor the Helpdesk mailbox to ensure that emails are responded to and progressed within SLA.
• To provide an incident resolution service within agreed SLA and where necessary escalate to the appropriate teams.
• To complete standard IT service requests such as; account management, internet services, setup and supply IT equipment, moves, loans within agreed SLA.
• As necessary follow up on Remote Monitoring alerts to identify cause of failure and progress as necessary.
• To ensure that the IT assets records are maintained and as necessary complete audits.
• As required to provide onsite support to external customers.
• To manage and prioritise workload to ensure that SLA are met.
• To work in accordance with policies and procedures ensuring that required standards are met and there is a high level of accuracy.
• To build professional working relationships with internal and external customers and third parties.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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