Ict – Hosting Services Contract Full Time

Ict – Hosting Services needed in Chester £200.80 per day PAYE – Reference:5168895

To provide a range of technical and professional advice, support and guidance, to plan and organise complex project work, and to own and complete intricate tasks, in relation to desktop systems, schools networks and other equipment, interpreting and resolving clients needs and utilising procedures and methods to ensure a rapid and appropriate response.

Provide ad hoc and scheduled technical and professional advice, support and guidance to all Officers, Schools and other external clients either on site by delivery of diverse business critical services to schools under SBSA for administrative and curriculum support or through the use of remote tools in the use of relevant systems, applications and schools networks to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT.

Plan, organise and carry out complex project work, own and complete intricate tasks and requests for assistance, upgrades, changes, developments and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate standards and to the satisfaction of all parties involved.

Design, define plan and deliver training and awareness sessions which advise clients on the use of ICT and specialist applications that allows them to gain the correct skills to ensure that clients, including schools benefit from investment in ICT.

Evaluate problems using available methods, procedures, tools, equipment and standards associated with own area of specialist knowledge and make correct choices from alternatives in order to meet time cost and quality targets, prioritising and documenting all stages of tasks, keeping clients and management informed at all times of the current status of unresolved problems.

Support Team Leaders to recruit, counsel, appraise and motivate staff to ensure that best practice and specialist skills are shared and high levels of customer satisfaction produce effective relationships.

Analyse documented incidents and problems and produce reports for managers and teams to show trends and potential problem areas, to ensure the provision and upkeep of a corporate knowledge base is available for the speedy resolution of subsequent faults and to ensure that action is taken to minimise the occurrence of incidents and to improve the process of problem reporting and clearing.

Use and develop automated and/or remote technology solutions for delivery, support and training to ensure that the best use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.

This is working Full time hours on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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