Hub Officer Full Time Temporary

Hub Officer needed in Llanederyn £10.21 per hr ref:489643

This role will involve:

• To provide a professional, high quality, customer focused face to face service.
• To advise on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general services resolving enquiries at the first point of contact wherever possible.
• To provide a professional Advice Service, by telephone or face to face covering all aspects of Housing Benefit, Council Tax, Welfare Benefit, Welfare Reform, Money Advice, Housing Enquiries, Homeless prevention and a wide range of general services.
• To encourage financial and digital inclusion by providing practical assistance and advice
• To resolve enquiries wherever possible at first customer contact, where this is not possible refer to other officers or sections following agreed referral processes.
• To act as a customer advocate taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity
• To arrange appointments for customers as required.
• To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team, providing cover for other officers, contributing to the work of the team as a whole, and changing location at short notice as required.
• To scan and index documents and to respond to customer letters as required.
• To carry out any general office duties as reasonably required including maintaining all necessary records and providing monitoring information as required

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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