Housing Triage Officer Full Time Temporary

Housing Triage Officer needed in Hackney £27.00 per hr ref:HQ00022549 working part in office and part remote

This role will involve:

• Work collaboratively and proactively with colleagues in the One Stop Shop and Customer Services Centre, and respond promptly and efficiently to all homelessness approaches and all referrals received under the ‘Duty to Refer’ arrangements, in order to meet customers’ needs and tackle, prevent and reduce homelessness in the borough.
• Acknowledge, respond to and manage all new homelessness and housing advice enquiries that are received by the Homelessness Reduction Service (on the telephone and by e-mail) and, where appropriate, undertake a rapid initial assessment of the customer’s needs and circumstances and signpost them to other organisations or arrange for them to be seen by a member of the Homelessness Prevention Team or Homelessness Assessment Team.
• Develop and maintain close working relations with a wide range of teams, services and organisations in order to facilitate the flow of information, encourage effective joint working and co-operation, achieve the prompt resolution of complex problems and ensure that, even when an input is required from a number of teams, service delivery is always well co-ordinated and the customer is kept fully informed of developments.
• Work proactively with members of the Homelessness Prevention Team and the Homelessness Assessment Team to develop and implement a series of streamlined processes and procedures that avoid duplication, make best use of resources and ensure a high standard of service and an equitable distribution of the workload.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.