Housing Solutions Assistant Contract Full Time

Housing Solutions Assistant Based in Hammersmith and the salary is £15.74 ph PAYE  

This is a full time temporary role. 

Employer Reference:004217

This role will involve:

• To answer the service’s telephone duty lines if designated officers are unavailable.
• To greet callers and give appropriate advice – face to face, by telephone or using writing communication as appropriate, identifying the nature of enquiries; to give general, non-casework advice and information.
• To arrange for officers in the service to provide further assistance where necessary by making appointments and passing on details of enquiries to relevant teams.
• To validate and certify invoices received by the service for a range of services.
• To enter details of enquiries onto the IT systems; to maintain manual and electronic records by scanning documents and entering written details of contacts when necessary.
• To be responsible for filing, copying documents, and retrieving files and documents as required.
• To assist in the administration of correspondence, complaints, enquiries from MPs, Ombudsman enquiries and statutory reviews; to deal with other correspondence answering general enquiries and to assist with the preparation of responses to Freedom of Information requests.
• To be responsible for monitoring and distributing incoming post.
• To maintain supplies of all necessary items of stationery, consumables (i.e. print toner, photocopier cartridges, etc.) and peripherals; stocktaking and ordering item as required.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk