Housing Register Assistant/admin Contract Full Time

Housing Register Assistant/admin needed in Wigan £10.19ph PAYE – Reference:0003 CFE1 / 1

This is working Full time hours on a temporary contract basis

As a Housing Register Assistant you will provide advice and assistance to vulnerable applicants and tenants in relation to their housing application.  You will also work as part of a team to carry out administrative functions in connection with the re-housing of applicants including processing housing register applications and collating statistical information.

• Deal effectively and efficiently with all customer enquiries including those received by telephone, letter and email.
• Input and check customer details directly onto the Housing Management Information System and other bespoke systems carrying out the necessary procedural checks.
• Signpost customers to appropriate service providers for additional information or advice.
• Liaise with other relevant teams regarding customers and to ensure all property details are up to date.
• Carry out administrative functions in connection with the re-housing of applicants including processing housing register applications, applications for additional priority on medical/welfare grounds and mutual exchange applications.

• Provide advice and support for people who need help with allocations, including updating customer details on the Homefinder scheme.
• Advertise available properties and liaise with registered providers regarding any nominations.
• Regularly monitor and evaluate the processes through updating and maintaining accurate records and electronic filing systems.
• Provide up to date and relevant advice to all clients on housing related matters.

If you are interested in the role, or you would like a full job description, please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.