Housing Officer needed in East London paying £17.27 per hr PAYE Ref: 413072
This is working full time hours on a temporary basis
To deliver a responsive customer focused housing management service to residents and prospective residents.
To encourage greater resident participation and sustainability of communities by working with the Inclusion and Engagement Team and other housing colleagues.
To work with other housing officers to identify, learn from and produce action plans to resolve housing issues
To identify residents with particular support requirements (including elders, people with disabilities, drug & alcohol issues and mental ill health) and referring them to appropriate voluntary and statutory agencies.
To liaise closely with agencies providing support services to maintain a high quality and efficient and practical service to residents. Representing the Company at case conferences as required preparing action plans to support vulnerable tenants and undertake regular monthly visits.
Dealing sensitively and effectively with allegations of anti-social behaviour including harassment, domestic violence and severe nuisance and taking appropriate action. To liaise with statutory and other agencies to support tenants.
To process casework ensuring legislation and agreements are used to resolve contentious situations. To implement legal proceedings including those relating to anti-social behaviour and other breaches of tenancy as agreed by the Housing Manager, attending court, preparing reports, taking vacant possession of and securing properties.
Carry out estate inspections as required involving estate champions and following up on actions required to maintain a high quality service to communal areas in a cost effective way, liaising with other staff, contractors and external agencies where necessary
If you are interested in the role, please email your CV to firstname.lastname@example.org quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared