Housing Needs officer needed in Birmingham £9.30ph ref 341286
Full time hours on a temporary
Start subject to dbs check.
Job purpose
To provide a comprehensive Homeless & Pre-Tenancy service within any area of the city. Undertaking a full range of duties which will resolve a customers housing needs within a multi disciplinary problem solving Homeless & Pre-Tenancy Team.
Key responsibilities
To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable.
Ensure that all procedures and policies are adhered to and working instructions for the Homeless & Pre-Tenancy Service, comply with policies and procedures.
To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers.
To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised.
If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
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