Helpdesk – Switchboard Operator Full Time Temporary

Helpdesk – Switchboard Operator needed in Swindon £9.21ph ref: 5186344

This role will involve:

• Connect and transfer internal and external calls in accordance with the criteria in the service specification.
• To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
• Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours
• Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures. Maintain the Major Incident Folder monthly to ensure the department’s ability to support a major Incident.
• Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action when based within the Night Control Room.

Ideally candidates will have:

• GCSE standard or equivalent standard of general education, Maths and English to GCSE level
• Desirable use of a switchboard system or call centre
• Good verbal and written communication skills
• Computer literate (Microsoft office)
• Customer focussed
• High degree of attention to detail
• Ability to function in a pressurised environment
• Able to manage competing priorities
• Ability to work effectively as part of a team
• A motivated self-starter with commitment and enthusiasm

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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