First Contact Advisor Full Time Temporary

First Contact Advisor needed in Wrexham £9.81ph PAYE – Reference:442509

This role will involve:

• To support the effective day to day running of the team and delivery of a frontline service to citizens. This will involve direct contact with the public, service users, families, carers, and other professionals and organisations by telephone, email, letter and face to face if required.
• The post holder will gather information to ensure accurate and appropriate referrals/enquiries to the team, to allow for appropriate decision making, prioritisation and allocation and to support the duty function.
• The post holder will be responsible for providing basic information and advice to people contacting the team dealing with simple enquiries and signposting people as required.
• The post holder will record all information on the appropriate departmental systems ensuring all records are accurate and up to date and adhere to departmental policies, procedures and timescales.
• The post holder will support administrative requirements within the team such as P2P, equipment ordering, TMS, sickness absence records, incoming and outgoing mail and minute.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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