Estate Officer 342487 Full Time Temporary

Estate officer needed in Birmingham £17ph ref 342487

Full time hours on a temporary basis.

To deliver a high quality tenancy and estate management service that meets the needs and aspirations of our customers and contributes towards the wider business objectives and purpose of the organisation. To proactively manage a defined portfolio of properties, in line with the organisations policies, procedures and professional standards.

To deliver proactive tenancy and estate management services that reduce the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions, ensuring adherence to the client’s policies and procedures.

• Take a proactive approach to overseeing the management of decants, abandonments, void properties and tenancy terminations to ensure properties are recovered in a timely manner and costs associated with waste removal, damage, neglect, arrears and void loss are kept to a minimum.

• To form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination, and to engage and work in partnership with them to shape, develop and continually improve services.

• Identify the need for, implement and review building and environmental improvements, local lettings and/ or community safety plans for schemes that will improve the sustainability of schemes, by improving the quality service, value for money and customer satisfaction.

Proactively develop and sustain appropriate and positive working relationships with key stakeholders in order to support the resolution of cases relating to the client’s role as a Landlord.

• To ensure that customers receive a co-ordinated and comprehensive service; delivering an excellent customer experience and high levels of satisfaction with the service.

• To provide a proactive estate management service, including the lettings and management of garages and the management of CCTV systems.

• To be responsible for recruitment, training and oversee the management of place champions.

• To be responsible for developing and maintaining Emergency Response Plans.

• To adopt a flexible, co-operative and innovative approach to your areas of responsibility, supporting the work of your team and other colleagues throughout the organisation.

• To prevent “avoidable” service demand through the delivery of a pro-active service that identifies and resolves tenancy and estate management problems at the earliest opportunity.

• To use IT systems to keep accurate and timely records of all actions taken and to produce reports as requested.

• To maximise income through the efficient and professional management of properties, and through the monitoring of service charges.

• To attend and/ or lead on meetings such as partnership meetings, ensuring accurate records are kept and actions are delivered.

• To be responsible for the health, safety and welfare of yourself and others at work and to undertake the health and safety duties outlined in the Midland Heart Health & Safety Policy commensurate with this position.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.