Empty Homes Manager Full Time Temporary

Empty Homes Manager needed in London £31.49ph PAYE – Reference:5184045

This role will involve:

• Management of void contractors to ensure performance is in line with KPI and contractual obligations
• Monitoring, measuring, and comparing performance of in house and external contractors taking corrective actions where required to address performance issues in a proactive manner and to ensure all compliance requirements are met
• Monitoring service delivery against all areas of customer satisfaction, Contract KPI’s &  Housing  Management targets. Investigate & monitor complaints and members enquiries and ensure learning from such
• Planning and implement customer consultation exercises in conjunction with partners to ensure customer needs are identified and implemented by service providers.
• Promote and enforce joint working across the repairs and lettings team who have overall responsibility for ensuring the effective management of voids and achieving high levels of customer satisfaction.
• Monitoring and management of Lettings Teams, reviewing and ensuring delivery against all KPIs. Ongoing review of internal processes to improve early notification of upcoming void properties and swift handover to the repairs team.
• Monitoring and overseeing the working relationship Lettings have with partners.
• Taking all necessary steps to ensure they are acting in a proactive manner to minimise void re-let times and all void properties are pre-allocated.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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