Desktop Support Assistant needed in Shrewsbury paying £12 per hr PAYE Ref: 450533
This role is working full time hours on a temporary basis
This is a full time temporary role.
As part of the role you will:
Utilise own skills and knowledge, in addition to other resources within the team to resolve support requests and incidents at first point of contact
Work in the different support areas within the ICT Support area to develop their own skills and knowledge
Utilise remote support software to support users
Effectively communicate with internal and external customers and colleagues through verbal and written methods, being sure that relationships are maintained and managed appropriately
Administration of user accounts through several different tools, including Active Directory (AD) and Office365 Admin Centre
Support the management of support tickets in accordance with applicable procedures and policies and that they are completed within their applicable Service Level Agreement (SLA) target
.Follow established Incident, Request, Problem and Change management processes in line with established ITIL based processes via our Service Management solution
If you are interested in the role, please email your CV to email@example.com quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared