Debt Advisor needed in Cardiff paying £13.21 per hr PAYE Ref: 419450
This is working full time hours on a temporary basis
To provide a high quality and comprehensive specialist debt, and benefit advice services, with the ability to represent at the County Court hearings and tribunals
To work closely with our internal Money Advice Team and Hub Services to obtain referrals and to provide update on cases referred from the teams
To advise clients with reference to relevant legislation, case law and codes of practice. To assist the client in selecting appropriate strategies for managing their debt/housing/benefit matters and directly assist in the implementation of these.
Understand and advise the clients on the triggers for debt problems and explore these with the client, working with or signposting/referring to local support organisations if appropriate
Where applicable make formal requests for information, challenge decisions, request reviews, undertake appeals and make formal complaints
To communicate with customers, members and other stakeholders and to attend meetings with interested parties as required
To manage a caseload of existing and new cases. Whilst maintaining clear and up-to-date records and to work in accordance with the standards set
To maintain confidentiality in all aspects of individual and team work.
To participate fully in training and self-development as identified in the training plan for the post
To support the application of current and emerging technology
To participate in supporting the principles and practice of equality of opportunity as laid down in the organization’s Equal Opportunities Policy.
If you are interested in the role, please email your CV to email@example.com quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared