Customer Services Support Assistant Full Time Temporary

Customer Services Support Assistant needed Kidderminster paying £8.91 per hr PAYE Ref: 420435

This is working full time hours on a temporary basis

 Responsibilities:

• To work as part of a duty team to deliver a high standard of first point of contact services to customers wishing to access services delivered.
• To identify the specific issue of the customer and resolve issues that are within the post holder’s skills and knowledge set or, where this is not the case, refer the specific issue to the relevant team for action.
• To deal with incoming demand via a number of access channels including telephone, email and internet
• To take responsibility for resolving queries within their competences using knowledge to influence and persuade customers on the right course of action and completing appropriate arising actions on behalf of the customer, progressing and chasing when required, issues passed through to relevant teams.
• Refer customers where appropriate, to specialist staff, including arranging interviews where desirable and identifying vulnerable customers where referral may be helpful.  This includes consulting with external agencies

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared