Customer Services Officer Full Time Temporary

Customer Services Officer needed in based in London and the salary is £10.85 ph  PAYE  

This is a full time temporary role. 

Employer Reference: 5189141

 This role will involve:

• To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.
• To interrogate systems to provide information and resolution to our customers. Raise service requests and update system notebooks as appropriate.
• To record and maintain customer records, comply with policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
• To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.
• To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement. To actively participate in training and development to develop your skills and competencies.
• To process and record debit and credit card payments by our customers.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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