Customer Services Champion Contract Full Time

Based in Wellington and the rate is £11.88ph PAYE   

This is a full time temporary role.    

Employer Reference:             427874

Our client is looking for a Customer Services Champion. To act as the first point of contact support for customers via multiple channels (face to face, telephone, letter, and email, portal).

The successful candidate will act as a channel shift champion, promoting customer enablement & self-serve, demonstrating and coaching the customer where needed. They will:

• Signpost customers to information
• Provide basic advice and problem solve enquiries based on readily available information or scripts
• Collect customer intelligence to support service information & improvements
• Maintain / update customer databases
• Undertake customer surveys, campaign and commercial calls to support the corporate aims
• Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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