Customer Services
Customer Services Champion Full Time Temporary
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Customer Services Champion needed in Taunton paying £12.20 per hr PAYE Ref:448767
This role is working full time hours on a temporary basis
This role will involve:
- Act as the first point of contact support for customers via multiple channels (face to face, telephone, letter, email, portal)
- Act as a channel shift champion, promoting customer enablement & self-serve, demonstrating and coaching the customer where needed
- Signpost customers to information
- Provide basic advice and problem solve enquiries based on readily available information or scripts
- Collect customer intelligence to support service information & improvements
- Maintain / update customer databases
- Undertake customer surveys, campaign and commercial calls to support the corporate aims of the client
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared